Frequently Asked Support Questions
Yes, professional certifications in computer technology are non-degree awards made to those who have achieved qualifications specified by a certifying authority. The intention is to establish that an individual holding a certification is technically qualified to hold certain types of position within the field
Certifications, held by the IT Guys are periodically renewed to ensure we’re up to standard.
Yes. We have connections and contacts all over the place to ensure we can deliver on any of our clients requests. Need a special product, service, part? No worries, we’ll sort it out.
We understand that time is always a difficult thing to maneuver around as we only have so many hours in a day, as do you, so for convenience sake we do make after hours calls, at an inflated fee.
In general, it is only possible to access your computer if you share your TeamViewer ID and the associated random password with another person. Without knowing the ID and password, it is not possible to access your computer. Do not share your ID and password with a person you do not trust.
You can also restrict access to your computer in different ways. Depending on how you want to restrict access and to what extent, choose one of the following options:
To completely prevent any access with ID and password, exit TeamViewer in the taskbar.
Any incoming or outgoing connections are no longer possible.
To restrict access to ordained devices, use the Black- or Whitelist in the TeamViewer full version.
Deny incoming connections for specific TeamViewer IDs or only allow connections for defined TeamViewer-IDs.
To restrict features for incoming connections, use the access control for incoming connections.
Choose between Full access, Confirm all, viewing access or deny any incoming remote control connection.
To deny connections from outside your network, only allow incoming LAN connections.
Data stored in the cloud is nearly always stored in an encrypted form that would need to be cracked before an intruder could read the information meaning even if they could gain access, none of the information would be illegible.
There is a lot that we will be able to fix remotely, how ever there are some issues where we may need you to bring your PC in to us, or we’ll come to you, but it all depends on the issue.
Not at all, what you see is what you get, and what you’re quoted is what you’ll be charged, no last minute additions.
The service fee will still apply since you pay for the technicians time (hours), however, if we are unable to resolve an issue, we set a 10 hour cap on service fee.
Should you wish to cancel your data back-up subscription we will provide the opportunity for you to make an external back-up on a hard drive before we permanently erase your data, for security and liability reasons.
Thanks for the swift response. Very much appreciated.
The service was 100% and your staff perfect we deal with many companies and you are definitely far ahead with customer service. Alan and Cornel are really great and always helpful and professional. Thank you have a good and safe weekend.
As always, the IT Guys/Girls service is not only good but always provided in friendly and warm-hearted fashion.
Response time was very quick. Technician and customer service was nice and friendly.
Alan presented himself in a professional manner and has a very pleasant disposition. Compliments to him for his excellent service!
Thanks, Thias & Anton, Great Job!
Friendly service & and really good coffee!
We have been working with the IT Guys for the past 10 years and have always found them to be extremely professional and knowledgeable in the IT field. We are continually pushing the boundaries of our IT infrastructure and have never been disappointed with the solutions implemented by the IT Guys, we would recommend them highly.
Well what can we say... great staff, friendly, super knowledgeable. We got great response and our server was back up and running in now time.